1 Year Device Limited Warranty
The 1 Year Device Limited Warranty applies to Internet sales only. VictoryTek™ warrants to the original purchaser of the VictoryTek™ CLASSIC 2.0 or FREEDOM electronic cigarette, that it will be free from defects in materials and workmanship for a period of 1 year (12 months) from the date of original purchase. During the warranty period, VictoryTek™ will, at its discretion, repair or replace (with a new or reconditioned unit) components that are defective. Exclusions to this warranty shall not apply to defects resulting from misuse, improper or inadequate maintenance or unauthorized modification. This Limited Warranty gives the original purchaser specific limited rights, in addition to those rights under applicable local law.
VictoryTek™ makes no other express or implied warranty or condition, whatsoever, whether written or oral, and expressly disclaims all warranties and conditions not stated in this Limited Warranty. For all transactions occurring in the US, any implied warranty of condition of merchant ability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above. Some states or regions do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incident or consequential damages for consumer products. In such states/regions, some exclusions or limitations of this Limited Warranty may not apply to the purchaser.
Warranty Claim Instructions
We will try our best to get your repaired product back to you as soon as possible. In order to do this, we request your full cooperation with respect to the warranty claim instructions below. Please adhere strictly to the following instructions:
- Contact us to determine if you need to return the product. Do NOT return a product without first contacting us.
- We will provide instructions.
- Pack the items to be returned securely using the original packing material (if possible).
- Please enclose the following: a) your original bill of sale, b) name, address, contact telephone, c) email address and d) reason for returning the item.
- Ship prepaid to VictoryTek. Shipping charges to us are your responsibility. COD shipments will not be accepted.